Evosys’s Public Sector solutions

Evosys’s Public Sector solutions 

Evosys’s Public Sector solutions from Oracle facilitate performance-driven government, allowing agencies to deliver world-class service—responsive, comprehensive, and satisfying to citizens, businesses, partners, and legislators—at the lowest total costof ownership.

Case Management

In day-to-day processing government agencies deal with millions of cases annually, the majority of which are managed with cumbersome tools and inefficient, paper-based processes. The result is a costly, time-consuming, and often frustrating process for both citizens and agency employees.  Evosys offers an efficient and highly sophisticated platform to manage such cases electronically, to provide an integrated and seamless view to every individual in the organization based of their privileges by bridging the legacy program silos and the system.

Key Features of Case Management Solution offered by Evosys –

• Case information from initial referral through case investigation and benefits delivery.
• Case and lead approval routing using predefined templates.
• Case, lead, evidence, and attachment serialization, performed hierarchically using predefined rules.
• Communications for agency-to-citizen, agency-to-agency, and agency-to-third party providers.
• Assignment of a high volume of cases to employees based on their skills and availability
• Escalation of the case to a concerned person or the committee for further investigation
• Data integration from multiple channels and back-office applications, giving caseworkers a comprehensive view of the citizen

Oracle Policy Automation Solution for Public Sector

Evosys offers a comprehensive Oracle Policy Automation (OPA) solution from Oracle’s shelf. Oracle's policy automation solution facilitates government agencies throughout the world to effectively deliver services and judiciously formulate legislated and policy obligations.

Comprehensive OPA solution is comprised of two components -

1)Oracle Policy Modeling

Oracle Policy Modeling provides users with a complete natural language, rule-authoring platform that is fully integrated with Microsoft’s excel and word applications.  This include functionalities like debugging, regression testing and what-if analysis for any policy changes.

2)Oracle Policy Automation

Once the rules are formulated in excel or word applications, they are then deployed to Oracle Policy Automation for complex benefit and eligibility determination.  OPA includes a user-friendly interactive questionnaire capability.

Key Features of OPA in Public Sector are-

• Facilitate change in government policies and rules and quickly determine applicant eligibility
• Gauge the impact of change in policy with what-if analyses
• Simplified interface for novice users through self-guided questionnaire
• Microsoft Office integration for rule authoring and maintenance
• Complete audit trail of how decisions are reached
• Support almost every language for rule formulation and deployment
• Debugging and Regression analyses
• Easy deployment across various channels like web, call-center and face-to face
• Meet government accessibility standards including s580

Key Benefits of OPA in Public Sector are-

Advantages of Evosys’s implementation for policy capture, management and execution include the following-

• Easily determine eligibility, improve call center performance, and offer citizen self-service
• Facilitate management of changing policies
• Enhanced transparency and accountability of decisions
• Impact of policy changes on business users via what-if analysis
• Re-use of existing business rules/policies defined

OPA in Public Sector

Master Data Management for Public Sector

In the complex situation where citizen data has been segregated across various government agencies, interpreted and portrayed differently, it becomes challenging task for government to have an integrated view of its citizen data. It becomes vital for the government in such situation to integrate the data silos across various departments/ agencies to have a single view of its citizen information.

Evosys offering of Oracle’s Data Management is designed to consolidate, cleanse, enrich and synchronize citizen, or key business dada objects across the enterprise and across time. It includes pre-defined comprehensive data models with powerful applications to load, cleanse and govern the master data with all government processes, operational applications and BI systems.

Self Service

Evosys offers implementation of Oracle’s comprehensive self-service functionality customized exclusively for public sector that facilitates government employees, citizen and partners. Evosys offer self-service functionalities like Smart-Scripts, Task Based UI, and OPA questionnaires integrated with call center/ customer portals/ employee portals (web portals) to provide a comprehensive solution.  

• Automatically respond to requests through the customer's channel of choice with eService solutions
• Substantial decrease in call center costs by driving the answers to your customer inquiries to lower cost channels like the web